Refund & Cancellation Policy

Paid subscriptions can generally be cancelled at any time from your account's billing area. Cancellation stops future renewals; access to paid features typically continues until the end of the current billing period.

Homeowner plans (for example, Premium and Super Premium) may be cancelled from the billing page. Multi-property and other premium features remain available through the end of the paid period.

Provider plans (Premium and Ultra Premium) may be cancelled from the provider subscription page. Open Marketplace Pool access and other paid features remain available through the end of the paid period.

Billing is handled by third-party payment processors. Charges, invoices, and payment methods are managed through the processor's billing flow.

Refunds are not guaranteed except where required by applicable law or expressly stated in a plan's terms. If you believe you were billed in error, contact support and we will review your request.

If a plan is not yet available or its billing configuration is incomplete, it will be shown as unavailable or "coming soon" rather than charged. No charge is made when a plan's payment configuration is missing.

Billing questions: support@maihomebase.com.

This policy is a draft template for product readiness and is not legal advice. Final refund/cancellation wording should be reviewed by qualified legal counsel and reconciled with the live payment-processor and subscription rules before commercial launch.